Del Mundo is owned by a registered New Zealand company and operates in New Zealand as an importer, wholesaler distributor and retailer of wine, craft beers, spirits and other related products.
Age Restriction
You must be 18 years or older to purchase alcohol under New Zealand law. By purchasing through Del Mundo, you warrant that you are 18 years or older.
Returns Policy
If goods arrive damaged please notify us within 24 hours, and we will replace or refund free of charge.
If your wine is corked or flawed in other ways we will replace, exchange or refund the cost of the bottle at our discretion. Please make sure that all of the following conditions have been correctly satisfied:
- must be sent in its original packaging;
- must be sealed effectively to allow for return shipping without compromising the content;
- must be shipped back to our warehouse within ten (10) days of the date of delivery;
- must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
- bottles of wine must contain at least half of their content and be sealed effectively utilising the original cork.
NOTE: We will not issue any refunds for returns that do not satisfy all of the conditions indicated above.
Availability and Cancellation Policy
Once your order is made it cannot be cancelled. All products are subject to availability: all our products are seasonal and they may run out occasionally. In the event that we are unable to fill your order in its entirety we will contact you promptly to organise alternatives or refund. For faulty or damaged goods please refer to our Returns policy.
Pricing Policy
Del Mundo operates in New Zealand. All prices are stated in New Zealand Dollars, and include GST unless specified otherwise. There is no surcharge for credit card payments.
Privacy Protection
“Personally Identifiable Information” (PII) is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This privacy policy explains how we collect, use, protect or handle your PII in accordance with our website.
- What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help us supplying you with our products and services.
- When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site. Some information might also be recorded or tracked using cookies, for helping us improve our customer services experience for you.
- How do we use this information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
to improve our website in order to better serve you; to allow us to better service you in responding to your customer service requests; to quickly process your transactions; to send periodic emails regarding your order or other products and services.
- How do we protect visitor information?
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology where applicable.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
- Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you have these allowed) that enables the site’s or provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
- How do we use cookies?
To compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf; remember you on the computer you login, allowing you to access some of our website functionality more easily and quickly in the future; you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies, some features will be disabled. It won’t affect the users experience that make your site experience more efficient and some of our services might not function properly. However, you will still be able to place orders if cookies are disabled.
Third Party Disclosure
We do not sell or trade your PII to outside parties unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
Situations where we may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
delmundo.co.nz or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets;
we may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety;
non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Security
Your payment details are captured online using industry-standard Secure Socket Layer (SSL) technology, which encrypts all information to make it secure. When you visit any of the secure areas of our site you’ll notice that the web address begins ‘https’ and a padlock icon appears in the address bar.
We use Windcave to process our online credit card payments. Windcave is certified to the highest level possible under the PCI DDS requirements set down by the Payment Card Industry Security Standards Council. You can view their compliance and certification by clicking: PCI DSS & Certificate of Compliance
When you use your credit card online at delmundo.co.nz, your credit card details can be storeded by Windcave NZ to make your next transaction at delmundo.co.nz easier for you. Please note that when shopping online your credit card details are not stored by delmundo.co.nz in any way, shape or form. delmundo.co.nz staff cannot access your credit card details at any point during or after the online transaction.
We strongly advise that you keep your password secret at all times. If you believe that somebody may have found out your password, you should change it immediately. Alternatively, notify us at info@delmundo.co.nz and we can suspend your account.
General
We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.
- Product images including accessories wine & spirits:
All Pictures shown in our website are for illustration purpose only. From time to time, actual product may vary due to product enhancement.
Del Mundo Limited may change or add to these terms and conditions for security, legal or regulatory reasons.
Relevant New Zealand law will apply to these terms and conditions and the relevant courts of New Zealand will have exclusive jurisdiction.